TERMS & CONDITIONS

 
  1. Opt-In. If you have opted in, you will receive appointment reminders via SMS prior to your scheduled appointment. Standard message and data rates may apply.
  2. Message Frequency. You may receive up to 4 messages per scheduled appointment. Message frequency may vary.
  3. Opt-Out. You can cancel the SMS service at any time. Text STOP to opt out. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, follow the re-enrollment steps described in these Terms.
  4. Help. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help by contacting our office at (760) 203-6120 directly.
  5. Delivery. Carriers are not liable for delayed or undelivered messages.
  6. Re-Enrollment. If you opt out and wish to re-enroll in the SMS program, please contact our office directly or complete a new SMS consent form. Re-enrollment requires a new documented consent on file.
  7. Third-Party Service Provider. SMS appointment reminders are delivered through a HIPAA-compliant third-party messaging platform. This service provider processes message delivery on our behalf and is bound by applicable data use and business associate obligations.
  8. No Clinical or Health Information via SMS. Do not send clinical questions, medication inquiries, health information, or urgent medical requests via SMS reply. SMS is not monitored for clinical communications. For clinical questions or urgent matters, please call our intake line or pharmacy directly.
  9. Message and Data Rates. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, contact your wireless provider.
  10. Privacy Policy & California Privacy Rights. If you have any questions regarding privacy, please read our privacy policy at HIPAA PRIVACY NOTICE – Specialty Care Rx. California residents may have additional rights regarding your personal information under the California Privacy Rights Act (CPRA). For more information about your rights and how to exercise them, please review our Privacy Policy.